Who we are
Prairie Clean Out ("we", "us") provides junk removal, property cleanouts and hauling in Central Alberta. This policy explains what personal information we collect through this website and when you contact us, how we use it, and the choices you have. We handle personal information in line with Alberta's Personal Information Protection Act (PIPA) and other applicable Canadian privacy law.
What we collect
We only collect what we need to answer your inquiry and do the job. That may include:
- Contact details: your name, phone number and email address.
- Job details: the location of the property, the type of cleanup and a description of the items.
- Photos: pictures you send us of the items or site so we can quote.
- Messages: anything you share with us by phone, text, email, Instagram or Google.
This website does not ask you to create an account and does not collect payment information.
How we use it
- To reply to your inquiry and prepare a custom quote.
- To schedule, carry out and follow up on your job.
- To keep basic business records, such as invoices and job history.
- To meet legal, tax or regulatory obligations.
We don't sell, rent or trade your personal information, and we won't add you to a marketing list without your permission.
Consent
By sending us an inquiry or contacting us, you consent to our use of your information for the purposes above. You can withdraw your consent at any time by contacting us, though we may not be able to provide a quote or service without it.
Who we share it with
We share personal information only when needed to run our business, for example:
- Service providers that help us communicate or operate, such as our email provider and any form service used on this website.
- Disposal, recycling or hauling facilities, limited to what's needed to complete your job.
- Authorities, when required by law.
Some of these providers may store information outside Alberta or Canada, where it may be subject to the laws of that jurisdiction.
Social media and outside links
This website links to our Instagram and Google pages. Those sites have their own privacy policies, and we're not responsible for how they handle your information. If you message us there, we use your message only to respond to you.
We won't post photos of your property in a way that identifies you or your address without your permission.
Cookies and website data
This website does not use advertising or tracking cookies. Our web host may keep standard technical logs (such as IP address and browser type) for security and performance. The fonts on this site are loaded from Google Fonts, which may receive your IP address when the page loads.
How long we keep it
We keep personal information only as long as we need it for the purposes above or as required by law, then delete or destroy it securely.
How we protect it
We use reasonable safeguards to protect your information, including password-protected accounts and limited access. No method of sending or storing information is completely secure, so please avoid sending sensitive details we don't need.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. We'll respond within the time allowed by law. If you're not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed.
Contact us
For privacy questions or requests, reach us at:
